Orchard Reef Coral Farm

Shipping and Guarantees

Shipping and Guarantees

COVID19 Update: We are currently shipping all packages with UPS, which has been very reliable for us during the pandemic. In the rare event that your package is delayed, don’t worry — our DOA guarantee still applies. 

GUARANTEED to arrive alive

You’re ordering live corals, so if they aren’t alive when they get to you, we’ll refund the cost of any DOA corals (minus shipping costs, which are non-refundable). 

To claim a refund for any corals that are dead on arrival (DOA), please contact us here and upload clearly focused photographs of the DOA corals, as described here:

Type What counts as DOA? What photos should I upload?
Soft Corals & Zoas
Polyps have not opened after 48 hours in appropriate conditions
An image of the corals in your tank after 48 hours, showing that they have not opened.
Hard corals (SPS & LPS)
Bleaching or loss of tissue during shipping
The corals in their original bags, unopened.

We can only provide refunds for DOA corals that are documented as described here. 

 
Shipping Information
no box fees

We’ll provide the shipping materials (insulated boxes and heat or ice packs) at no cost. These are part of the cost of operating a livestock shipping business, and we’d rather not nickle and dime our customers for them. 

 

 
LOCAL SHIPPING (Oregon & Washington)

We offer FREE 2-day shipping option for hardy soft corals and zoas. We also offer Overnight Shipping for more sensitive corals. Larger orders ship for FREE!

Customers in this region can choose from the following shipping options:

Your Order Shipping Time Shipping Cost
Only Zoas & Soft Corals
1-2 days

FREE

Less than $99
(Including Hard Corals)
Overnight

$19.99

$99 or more
(Including Hard Corals)
Overnight

FREE

 
SHIPPING outside of Oregon & Washington

Shipping costs more for customers located farther away. We offer a low-cost 2-day shipping option for hardy soft corals and zoas, and Overnight Shipping for more sensitive corals. We offer a range of discounts including FREE SHIPPING depending on the size of your order. 

Customers outside of OR or WA can choose from the following shipping options:

Your Order Shipping Time Shipping Cost
Less than $79
(Only Zoas & Soft Corals)
1-2 days
$19.99
$79 or more
(Only Zoas & Soft Corals)
1-2 days

FREE

Less than $79
(Including Hard Corals)
Overnight
39.99
$79 to $149
(Including Hard Corals)
Overnight

$19.99

$149 or more
(Including Hard Corals)
Overnight

FREE